Linguistic Ethnography of a Multilingual Call Center

Chapter 1: Introduction.- Chapter 2: Getting to know Callcentral: a first encounter.- Chapter 3: The first stage of the script's career: production of "the master script".- Chapter 4: The second stage in the script's career: adaptation of the master script.- Chapter 5: The final stage of the script's career: enactment and use of the master script.- Chapter 6: Standardization and agency intertwined.

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• Sociologia: trabalho e mão de obra
• Antropologia social e cultural
• Linguística
• Bilinguismo e multilinguismo
• Sociolinguística

multilingualism;workplace discourse;linguistic ethnography;Institutional ethnography;workplace standardization;sociology of work;immigration;call center script;precariat labor;management studies;globalized workplaces;textual trajectories;institutional texts;workplace discourse;discourse analysis