Service Operations Management
-15%
portes grátis
Service Operations Management
A Strategic Perspective
Winroth, Mats; Angelis, Jannis; McManus, John
Bloomsbury Publishing PLC
10/2019
336
Mole
Inglês
9781137609243
15 a 20 dias
Descrição não disponível.
Preface
1. Introducing Service Management and Strategic Development
2. Linking Service Management and Strategic Development
3. Linking Service Management, Strategic Implementation, Assessment and Review
4. Designing Service and Operational Processes
5. Contemporary Service and Operational Processes
6. Capacity, Demand Planning, Forecasting and Yield Management
7. Supply Chains, Logistics and Inventory Management
8. Service Operations and Quality Management
9. Procurement within Operations and Service Management
10. Decision Support Systems (DSS): Their Application and Use in Services
11. Continual Service Improvement and Knowledge Transfer
Epilogue.
1. Introducing Service Management and Strategic Development
2. Linking Service Management and Strategic Development
3. Linking Service Management, Strategic Implementation, Assessment and Review
4. Designing Service and Operational Processes
5. Contemporary Service and Operational Processes
6. Capacity, Demand Planning, Forecasting and Yield Management
7. Supply Chains, Logistics and Inventory Management
8. Service Operations and Quality Management
9. Procurement within Operations and Service Management
10. Decision Support Systems (DSS): Their Application and Use in Services
11. Continual Service Improvement and Knowledge Transfer
Epilogue.
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
service operations management; services management; operational methodologies; supply chain management; services procurement; decision support systems; continual service improvement; yield management
Preface
1. Introducing Service Management and Strategic Development
2. Linking Service Management and Strategic Development
3. Linking Service Management, Strategic Implementation, Assessment and Review
4. Designing Service and Operational Processes
5. Contemporary Service and Operational Processes
6. Capacity, Demand Planning, Forecasting and Yield Management
7. Supply Chains, Logistics and Inventory Management
8. Service Operations and Quality Management
9. Procurement within Operations and Service Management
10. Decision Support Systems (DSS): Their Application and Use in Services
11. Continual Service Improvement and Knowledge Transfer
Epilogue.
1. Introducing Service Management and Strategic Development
2. Linking Service Management and Strategic Development
3. Linking Service Management, Strategic Implementation, Assessment and Review
4. Designing Service and Operational Processes
5. Contemporary Service and Operational Processes
6. Capacity, Demand Planning, Forecasting and Yield Management
7. Supply Chains, Logistics and Inventory Management
8. Service Operations and Quality Management
9. Procurement within Operations and Service Management
10. Decision Support Systems (DSS): Their Application and Use in Services
11. Continual Service Improvement and Knowledge Transfer
Epilogue.
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
