Quality in the 21st Century

Quality in the 21st Century

Perspectives from ASQ Feigenbaum Medal Winners

Sampaio, Paulo; Saraiva, Pedro

Springer International Publishing AG

09/2018

118

Mole

Inglês

9783319793375

15 a 20 dias

454

Descrição não disponível.
Introduction.- Quality: From Past Perfect to
Future Conditional.- Importance of Data Quality for Analysis.- The Future of
Quality: Strategy, Leadership, and an Opportunity to Improve Quality of Life on
a Global Scale there to be Seized or Lost.- Common Sense, Use the Right Tool
for the Job.- Development of Strategic Quality Metrics for Organizations Using
Hoshin Kanri.- Customer Experience Driving Quality Transformation.- The Role of
Learning and Exploration in Quality Management and Continuous Improvement.- The
Efficienti: Quality Professionals of the 21st Century.- Final Thoughts.- Feigenbaum
Medalists (Non-Authors) Short Bios.
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American Society for Quality;Feigenbaum Medalists;Fresh Quality Views;Future of Quality;Quality Management;quality control, reliability, safety and risk